Support Services

 

IT Consulting and Commercial Projects

Over 12 years of experience in managing commercial construction projects.

· Project Scope Planning – an assessment consultation helps to define the overall project scope and assists with initial budget planning

· Project Design – working with the owner and architect helps to ensure that the proper considerations for the technology infrastructure are taken into account

· Installation and Implementation – from wiring and network terminations to server and phone system deployment and activation

· Project Management – leveraging significant construction job site experience, ensures that our team seemlessly coordinates with the General Contractor to execute the project plan on time and within budget
Managed Support Services

Support Contracts

FrontLine Managed IT - Our 24 x 7 monitoring, alerting and reporting service provides us with the information, data, network performance trending analysis and security vulnerability information critical to service, plan and manage your IT environment. 

· Ensures you have a qualified team, familiar with the site and ready to respond 24×7 proactive monitoring and alerting identifies, tracks and reports on issues effecting the security, performance and reliability of your IT

· Real-time asset inventory and regular health, security, and performance analysis

· Continuous monitoring for viruses, worms, spam ware, and other malware

· Up-to-date security patches for your desktops and servers

· Quarterly Business Review provides a comprehensive analysis of our findings as well as demonstrates areas of cost savings, increased performance, and over all health assessment
Medical Solutions

For more information please download our FrontLine managed IT brief HERE or call us direct at 540.548.0908 ext 203.

Houry Onsite Support

Infinity Technologies provides onsites support service to Fredericksburg and the sourounding areas.

The scope of our non-contract onsite support is broken into 3 tiers.

Tier 1 service includes :

· Initial Diagnostics and Repair Estimates
· Basic Desktop Repairs
· Network Cabling
· Virus and spyware removal
· Traning on non server related applications
· Data Recovery

Tier 2 service includes :

· Basic Networking (file/ printer sharing & mapping)
· LAN Maintenance, troubleshooting and repair
· Cable, DSL modem and router setup
· Network Based Antivirus & Spyware deployments
· Traning on non server related applications

Tier 3 service  includes :

· Server Maintenance, Troubleshooting & Repair
· Advanced Networking (Domain and Cisco level Environments)
· User Maintenance On Infinity Installed Phone Systems
·Traning on Server- Level Applications & Maintenance

For more information please call our dispatch team at 540.548.0908 ext 207.

Remote Backup

Infinity Technologies also provides remote backup services through IBACKUP. To sign up click the link below or call us for more information. 540.548.0908 ext 203.